1. What does BrandExcellency offer?
BrandExcellency is your ultimate destination for a diverse range of outdoor and home improvement products. We specialize in providing solutions across various categories, including Building Industry, Carports/Shelters, Garages/Buildings, Outdoor Shades, Gazebos, Pergolas, Sheds, Outdoor Fireplaces, and more. Our catalog features top-quality products from industry-leading brands, ensuring you find the perfect items to enhance your home and outdoor spaces. All products and their prices are transparently displayed to ensure an informed shopping experience.

2. Who are your sellers?
At BrandExcellency, we partner with reputable sellers known for exceptional craftsmanship and customer satisfaction. Our trusted partners include Sunjoy, Yardistry, Sojag, Kozyard, Backyard Discovery, and many more. These sellers are committed to providing high-quality products, ensuring that every item you purchase meets our standards.

3. How can I place an order?
Ordering from BrandExcellency is simple:

• Browse our website and add items to your cart.
• Proceed to checkout by clicking the cart icon.
• Log in to your account or check out as a guest.
• Enter accurate shipping details.
• Choose a secure payment method.
• Review and confirm your order. You will receive an email confirmation with your order details.

4. What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), digital wallets (Google Pay, Apple Pay), and buy now, pay later services (Affirm, Afterpay, Klarna). These options ensure a secure and flexible payment process.

5. What is your shipping policy?
We offer shipping to Sweden (SE), the United States (US), Switzerland (CH), New Zealand (NZ), the United Kingdom (GB), Germany (DE), Australia (AU), Denmark (DK), and Canada (CA). Handling time is typically 1-2 business days. Delivery times vary based on location and shipping method. All shipping details and costs are transparently provided at checkout.

6. What is your return policy?
We offer a hassle-free return policy. For detailed return instructions, conditions, and any related fees, please refer to our Return Policy page. Returns must be initiated in accordance with our outlined process to ensure a smooth experience.

7. How can I track my order?
Once your order is shipped, you will receive an email with a tracking number. Use this number to track your shipment via our website or the courier's tracking portal.

8. How can I contact BrandExcellency for support?
For assistance, contact us via email at support@brandexcellency.com or call +1 (816) 366-7383. Our support hours are Monday to Saturday, 9:00 AM to 6:00 PM (GMT).

9. How secure is shopping on BrandExcellency?
We use SSL encryption to secure your personal information and payment details. You can shop with confidence, knowing your data is protected.

10. Do you offer discounts or promotions?
Yes, we regularly offer discounts and promotions. For the latest deals, subscribe to our newsletter or follow us on social media. All promotions are clearly advertised and applied at checkout.

11. Can I change or cancel my order?
You may cancel your order within 24 hours of placement without penalty. After this period, cancellation may not be possible. For more information, refer to our Cancellation Policy page.

12. What if an item is out of stock?
If an item is out of stock, you will be notified and given options to wait for restocking, select a similar product, or receive a full refund. Our customer support team will assist you in making the best choice.

13. How do I provide feedback or make suggestions?
We welcome your feedback. Contact our support team or leave a review on our website. Your input helps us improve our products and services.

14. Do you offer installation services?
While we do not provide direct installation services, many products come with detailed assembly instructions. Optional installation services may be offered by some sellers and can be arranged at purchase. We can also recommend local professionals if needed.

15. What if I forget my account password?
If you forget your password, click "Forgot Password?" on the login page. Follow the instructions sent to your email to reset your password securely.