BrandExcellency Return Policy

Thank you for shopping at BrandExcellency. We are dedicated to ensuring your satisfaction with every purchase. Our return policy is designed to be transparent and customer-friendly, allowing for easy returns, exchanges, and refunds.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on eligible items. If you are unsatisfied with your purchase, you have 30 days from the date of delivery to return the product for a refund. To qualify, items must be unused, in original packaging, and in the same condition as when received.

Return Eligibility

To initiate a return:

• Contact Our Support Team: Reach out via email at support@brandexcellency.com or through the support ticket system in your account. Provide your order number, the item(s) for return, and a brief reason.

• Receive Your RMA Number: After approval, you will be issued a Return Merchandise Authorization (RMA) number with detailed instructions.

• Prepare Your Return: Package the item securely, including all original components, and ensure the RMA number is clearly visible on the package.

• Ship the Item: Send it to the return address below. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part: BrandExcellency Returns
  4050 PENNSYLVANIA AVE STE 115 638,
  KANSAS CITY, MO 64111

  We recommend using a trackable service to avoid lost packages.

Refund Process

After receiving your returned item, we will inspect it to ensure it meets our criteria. Refunds will be processed to the original payment method.

• Credit Card Payments: Refunds typically take 5-7 business days, depending on your financial institution.
• Store Credit Option: Alternatively, you can choose store credit for future purchases.

Exchanges

At this time, we do not offer direct exchanges. You can return the item for a refund and place a new order for the desired replacement.

Damaged or Defective Items

If you receive a damaged or defective product, contact us immediately. We will offer a replacement or full refund, including covering return shipping costs.

Non-Returnable Items

The following items are non-returnable:

• Gift cards
• Downloadable software products
• Certain health and personal care items

Customer Support

If you have any questions or need help with returns, our support team is here for you:

• Email: support@brandexcellency.com
• Phone: +1 (816) 366-7383
• Support Ticket: Submit a ticket through your account dashboard