Welcome to BrandExcellency!

These Terms and Conditions outline the rules and regulations for using BrandExcellency’s website, located at www.brandexcellency.com. By accessing and using this website, you agree to abide by these terms. If you do not accept all the terms and conditions outlined here, please discontinue use of BrandExcellency.

Introduction

The following Terms and Conditions govern your use of the BrandExcellency website and services. By accessing and using our site, you agree to comply with these terms. If you disagree with any part of these terms, please do not use our site.

Acceptance of Terms

By accessing or using the BrandExcellency website ("the Service"), you agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree with any part of these terms, please cease using our website immediately.

User Accounts

• Account Registration: To create an account on BrandExcellency, you must provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account details and password. Notify us immediately of any unauthorized use of your account or any breach of security.
• Termination: BrandExcellency reserves the right to terminate or suspend your account at any time, with or without notice, for any reason including, but not limited to, violation of these Terms and Conditions.

Seller Responsibilities

As a seller on BrandExcellency, you are expected to:

• Product Listing: Ensure that all product listings are accurate and complete, including high-quality images, detailed descriptions, and correct pricing. Misrepresentation of products is strictly prohibited.
• Order Fulfillment: Fulfill orders promptly and accurately, providing tracking information where applicable. Delays or issues in order fulfillment must be communicated to the customer in a timely manner.
• Customer Service: Handle all customer inquiries, returns, and refunds in accordance with BrandExcellency’s policies. Provide exceptional service and support to maintain a positive customer experience.
• Compliance: Ensure that all products comply with applicable laws and regulations regarding safety, quality, and marketing. Adhere to all BrandExcellency policies and industry standards.

Affiliate Program

Join the BrandExcellency Affiliate Program to earn commissions by promoting our products:

• Affiliate Registration: Register as an affiliate through our website, providing accurate information to set up your account.
• Promotion: Use unique affiliate links and promotional tools to market BrandExcellency products on your website, blog, or social media platforms.
• Commission: Earn commissions on qualifying sales generated through your affiliate links, calculated based on the sale price.
• Payment: Commissions are paid through PayPal or direct bank transfer, with a minimum payout threshold of $50.

Orders and Payments

• Order Process: All orders placed through BrandExcellency are subject to acceptance. We reserve the right to refuse or cancel any order for reasons such as limitations on quantities or inaccuracies.
• Payment: Payments are securely processed through Stripe. We accept major credit and debit cards, digital wallets (Google Pay, Apple Pay, CashApp), and buy now, pay later services (Affirm, Afterpay, Klarna).
• Billing Cycle: Your billing cycle begins upon order completion. Ensure that your payment information is current and accurate to avoid delays.

Shipping and Delivery

• Shipping Rates: BrandExcellency offers free shipping on all orders with no minimum purchase required.
• Delivery Time: Delivery times typically range from 7-10 business days (Monday-Saturday) from the date of order placement.
• Shipping Partners: We collaborate with reputable courier companies including Mothership, Cowtown Express, CSA Transport, TTS Transport, and OceanBlue Logistics.

Returns and Refunds

• 30-Day Money Back Guarantee: BrandExcellency offers a 30-day money-back guarantee. Items must be returned in their original condition and packaging.
• Refund Process: Refunds are processed within 5-7 working days (Monday-Friday).
• Non-Returnable Items: Some items, such as gift cards, downloadable software, and certain personal care products, are non-returnable.

Cancellation Policy

You may cancel your order before it has been shipped. Once shipped, refer to our Return Policy for further instructions.

User Conduct

• Prohibited Actions: Users must not engage in illegal activities, spamming, hacking, or other actions that disrupt BrandExcellency’s operations.
• User-Generated Content: Users are responsible for the content they post, including reviews and comments, which must comply with our guidelines.

Intellectual Property

BrandExcellency retains ownership of all website content, including text, images, logos, and trademarks. Unauthorized use or reproduction of our intellectual property is prohibited.

Privacy Policy

We are committed to protecting your privacy. BrandExcellency complies with GDPR and CCPA to safeguard personal data.

Modifications to Terms

BrandExcellency reserves the right to revise these terms and conditions at any time without notice.

Governing Law and Dispute Resolution

These terms are governed by California law. Any disputes will be subject to the exclusive jurisdiction of courts in Alameda, California.

Contact Information

For any questions regarding these Terms and Conditions, contact us:

• Email: support@brandexcellency.com
• Helpline: +1 (816) 366-7383
• Address: 2532 Santa Clara Ave, Unit #615, Alameda, CA 94501
• Support Ticket: Available through your account dashboard

Thank you for choosing BrandExcellency!