At BrandExcellency, Your Satisfaction is Our Top Priority

At BrandExcellency, we are dedicated to ensuring that every aspect of your shopping experience is exceptional. Our comprehensive 30-Day Money Back Guarantee is crafted to offer you complete peace of mind while exploring our extensive range of high-quality outdoor products. Here’s an in-depth look at how our Money Back Guarantee works and how we strive to serve you better:

30-Day Money Back Guarantee

We proudly offer a 30-day money back guarantee on all eligible purchases. If, for any reason, you are not entirely satisfied with your purchase within 30 days of delivery, you may return the item(s) for a full refund. This guarantee applies to all products unless otherwise noted in the product description, ensuring you can shop with confidence.

Eligibility Criteria

To qualify for a refund under our Money Back Guarantee, please ensure the following criteria are met:

• Original Condition: The item(s) must be returned in their original condition, including all packaging, accessories, and tags intact. This ensures that the product can be resold or repurposed.
• Proof of Purchase: Provide proof of purchase, such as your order confirmation email or receipt. This helps us to verify your transaction and process your return swiftly.
• Exclusions: Some items are not covered under our Money Back Guarantee, including gift cards, downloadable software products, and items explicitly marked as non-returnable in the product description.

Initiating a Return

To start a return under our Money Back Guarantee:

1. Contact Us: Get in touch with our customer support team by emailing refunds@brandexcellency.com or calling +1 (816) 366-7383. You can also submit a support ticket through your account dashboard on our website for a quick resolution.
2. Return Authorization: Our support team will guide you through the return authorization process, provide you with a return label (if applicable), and offer detailed instructions to ensure a smooth return.
3. Packaging: Carefully pack the item using the original packaging materials to prevent any damage during transit. Proper packaging helps in maintaining the product’s condition and facilitates a quicker refund process.
4. Return Shipping: Attach the provided return label to your package and drop it off at any of our designated shipping partners. If you choose to use your own shipping method, please include tracking information to monitor the return journey.

Refund Process

Once we receive your returned item(s) and confirm that they meet our return criteria, we will initiate the refund process. Refunds will be issued to the original payment method used for the purchase. Please allow 5 to 7 business days for the refund to appear in your account, depending on your financial institution's processing times. We strive to process refunds promptly and keep you informed throughout the process.

Late or Missing Refunds

If you have not received your refund within the expected timeframe:

1. Check Your Account: Review your bank account or payment method statement to ensure the refund has not already been processed.
2. Contact Us: If the refund has not appeared after verifying, please reach out to our customer support team for further assistance. We are committed to resolving any issues promptly and ensuring your satisfaction.

Additional Information

• Contact Information: For inquiries related to our Money Back Guarantee policy or assistance with returns, please contact us at refunds@brandexcellency.com or call +1 (816) 366-7383. Our team is here to help you with any questions or concerns you may have.
• Policy Updates: BrandExcellency reserves the right to update or modify our Money Back Guarantee policy at any time. Any changes will be communicated through our website and will apply to all future purchases to keep you informed of any updates.

Our goal at BrandExcellency is to ensure that every transaction and interaction with our brand exceeds your expectations. If you have any questions or need further clarification about our Money Back Guarantee policy, do not hesitate to reach out to our dedicated support team. Your satisfaction is our utmost priority.

Business Address: BrandExcellency
2532 Santa Clara Ave, Unit #615
Alameda, CA 94501