BrandExcellency's Refund and Exchange Policy

At BrandExcellency, we are committed to your satisfaction with every purchase. We understand that sometimes products may not meet your expectations, and we aim to provide a simple and transparent process for refunds and exchanges. Our goal is to ensure a hassle-free experience for you.

Refund Process

We prioritize your peace of mind by processing refunds directly to the original payment method used at the time of purchase. Once your return is approved, we will process your refund within 5 to 7 business days. Please note that weekends (Saturday and Sunday) are not considered working days.

You will receive email updates regarding the status of your refund to ensure full transparency throughout the process.

No Hidden Fees – Full Refunds

We believe in fair business practices and do not charge any restocking fees for returned items. You will receive a full refund of the purchase price, with no hidden charges or deductions.

Sale and Discounted Items

Our 5% discount applies across all categories to provide you with the best value. Please note that items purchased at a discount or on sale are non-refundable, except in cases of defects or if the product does not match its description. Your satisfaction remains our priority, and any defective or incorrectly described sale item will qualify for a refund or exchange.

Return Process

We have made returning a product easy. Follow these simple steps:

• Initiate a Return: Contact us via support ticket, email (refunds@brandexcellency.com), or phone (+1 (816) 366-7383) to request a return.
• Receive a Return Label: Once your return is approved, we will provide you with a return label.
• Prepare Your Package: Securely pack the item with all original packaging and accessories.
• Attach the Return Label: Affix the return label to your package and drop it off with one of our designated shipping partners.
• Track Your Return: You will receive updates throughout the process, ensuring full transparency.

Non-Returnable Items

Certain items cannot be returned, including:

• Gift cards
• Downloadable software products
• Health and personal care items (for hygiene reasons)

Please ensure you review product descriptions carefully before purchasing non-returnable items.

Return Shipping Costs

If the product is defective or not as described, we will cover the return shipping costs. For other returns, the customer is responsible for return shipping fees.

Customer Responsibilities

Items must be returned in their original condition, including all packaging and accessories. Any returns that are missing original components may be subject to deductions from the refund amount.

Seller Responsibilities

Our sellers are responsible for:

• Providing return labels promptly after a return request is approved.
• Processing refunds or exchanges upon receiving the returned item.
• Covering return shipping costs if the item is damaged, faulty, or not as described.

Tracking Your Return

To ensure peace of mind, we encourage you to use the provided return label, which includes tracking information. This way, you can monitor the return from start to finish and receive updates along the way.

Trusted Shipping Partners

We work with reliable couriers to ensure a smooth return process. Our partners include:

• Mothership
• Cowtown Express
• CSA Transport
• TTS Transport
• OceanBlue Logistics

Contact Us for Assistance

For any questions or assistance with refunds and exchanges, please reach out to us:

• Email: refunds@brandexcellency.com
• Phone: +1 (816) 366-7383
• Support Ticket: Submit a ticket through your account dashboard for personalized assistance.