Welcome to BrandExcellency’s Privacy Policy

At BrandExcellency, we value your privacy and are dedicated to safeguarding your personal information. This Privacy Policy details how we collect, use, disclose, and protect your information when you visit our website or use our services. By using our site, you agree to the collection and use of information in accordance with this policy.

Information We Collect

• Name: We collect your full name to tailor your experience with us, from personalized content to effective communication. This helps us ensure that your interactions are smooth and customized.
• Email Address: Your email address is essential for communicating with you about your account, order confirmations, and updates. It also allows us to send you relevant information and notifications.
• Phone Number: We may collect your phone number to provide timely customer support, address any issues with your orders, and facilitate efficient delivery.
• Shipping Address: Your postal address is required for processing and delivering your orders. It also helps us verify your identity and manage shipping logistics.
• Payment Information: When you make a purchase, we collect payment information, including the last four digits of your credit card or alternative payment methods, to securely process your transactions and prevent fraud.
• Usage Data: We gather information on how you interact with our website, such as IP address, browser type, pages visited, and referring sites. This data helps us understand user behavior and improve our services.
• Cookies: We use cookies and similar technologies to enhance your browsing experience, track user preferences, and collect data on website usage. Cookies help us offer a more personalized experience and analyze traffic patterns.

How We Use Your Information

• Personalization: Your information enables us to personalize your experience by providing relevant content, recommendations, and advertising tailored to your interests.
• Order Processing: We utilize your data to process and fulfill your orders, update you on order status, and offer support throughout the purchasing process.
• Improvement: We analyze user behavior to continuously improve our products, services, and website functionality, ensuring a better experience for all our customers.
• Marketing: With your consent, we may send promotional emails and updates about new products, special offers, and events that we believe may interest you. You can opt out of these communications at any time.

Data Security

• Protection Measures: We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our systems are designed to safeguard your data against potential breaches.
• SSL Encryption: Our website employs SSL encryption to secure the transmission of data between your browser and our servers. This technology ensures that sensitive information remains confidential.
• Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once the data is no longer needed, we ensure its safe disposal.

Information Sharing and Disclosure

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting business, or delivering services. These providers are bound by confidentiality agreements and are restricted from using your information for any other purposes.
• Legal Compliance: We may disclose your information if required by law, in response to legal processes, or to protect our rights, property, or the safety of others. This includes complying with governmental requests or investigations.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any changes in ownership or uses of your information.

Your Rights

• Access and Control: You have the right to access, correct, or delete your personal information. You may also request to restrict or object to certain processing activities, ensuring that your data is handled according to your preferences.
• Marketing Preferences: You can opt out of receiving marketing communications at any time. Follow the unsubscribe instructions provided in our emails or contact us directly to manage your preferences.

Information for European Union Users

• GDPR Compliance: If you are located in the European Economic Area (EEA), you have specific rights under the General Data Protection Regulation (GDPR) regarding your personal data. These include the right to access, correct, or delete your data and the right to data portability.
• Legal Basis: We process your personal data based on legitimate interests, contract performance, legal obligations, and your consent where applicable. Our processing practices are designed to ensure compliance with GDPR requirements.

Children's Privacy

• Age Limitation: Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

Changes to This Privacy Policy

• Updates: We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or other operational reasons. We encourage you to review this policy regularly to stay informed about how we protect your information.

Contact Us

For any questions or concerns regarding this Privacy Policy or our data practices, please contact us:

• Email: support@brandexcellency.com
• Helpline: +1 (816) 366-7383
• Support Ticket: Available through your account dashboard on BrandExcellency
• Business Address: 2532 Santa Clara Ave, Unit #615, Alameda, CA 94501